Media Consumption Gen Z from NUMA New York on Vimeo.
Media Consumption Gen Z from NUMA New York on Vimeo.
Posted by David Polinchock on 10/01/2020 at 09:14 AM in David Speaking, Digital Natives, GenZ | Permalink | Comments (0)
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Don't forget to join us this Thursday for a fun talk about media, marketing and #GenZ. Sydney Polinchock & I will be talking about:
Hit the link here for additional information and registration. Looking forward to a fun and informative conversation!
Posted by David Polinchock on 05/18/2020 at 03:42 PM in Digital Natives, Events, GenZ | Permalink | Comments (0)
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Yes, there are a lot of things that are just silly and yes, most of what's happening on TikTok isn't fundamentally different than what's come before it. Frankly, many of the things I watch on TikTok are sort of things we did when I was in high school, we didn't record it. To be fair, according to my daughter, we just barely had electricity when I was in high school.
But one thing I've really liked is the amount of new music I've discovered on TikTok. Not surprising, given where it started, But they've made it very easy to find the songs used in the various videos and that's made it very easy to find new artists. For example, even though Roisin Murphy has been around for a good number of years, I had not heard of her until her song Ramalama (Bang Bang) became part of a dance challenge on TikTok. Once I created a Ramalama station on Pandora, that led me to a variety of artists that I had not heard of before.
I know that TikTok has issues related to privacy, but the teens who spend an average of 52 minutes/day on the site don't seem to be worried. And honestly, what SM site these days doesn't have a privacy issue? I have seen some inappropriate material and a few fake news pieces, but I'm still on the surface even though I watch a lot. And I've only posted twice, both times about dogs we have that are looking for their forever homes.
According to a recent article in Forbes, TikTok was downloaded 123 million times in the US, about a third of our population. And we're far behind both India and China in total number of users. The average time spent per day is just under an hour, and most videos are under a minute. They've had some controversies around the monetization of the music on the site and they will need to address that as they continue to grow.
You don't need an account to watch videos on TikTok, so if you haven't checked it out, you should. I've posted some of the music I've discovered though TikTok below in case you need some new artists to follow. I might start posting more, so say hi to Old Fart if you actually have an account.
Posted by David Polinchock on 02/03/2020 at 10:13 AM in Current Affairs, David's Musings, Digital Natives, GenZ, Social Media | Permalink | Comments (0)
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For several years, I gave most of the presentations at the AT&T AdWorks Lab and of course, the entire discussion of un-bundling and cord-cutting was always part of the discussion. At the time, I used to say that I thought that cord-cutting was potentially more of a point in life thing and less of a generational issue. When you're single and loving alone or with roommates, you don't want to be the one stuck wit that monthly bill, so it makes sense. As you get older and have a family, you start to realize how much all of the channels cost to deliver all of the content you really want. Just take a look at this piece from last month about the costs for various streaming services.
I asked my wonderful daughter Sydney what she thought about all of this, and here's how she replied:
"What do you think about all the new subscription services?" That’s what my dad asked during our 2.5 hour car ride to CT. I answered sarcastically, “It means bad news for Netflix!" But more than that, it means bad news for consumers. Having everyone take back their piece of the pie means it will be harder for consumers to find and watch what they want, when they want.People flocked to sites like Netflix because it made their lives easier. They are able to access a multitude of shows and movies from several genres. Everything is made readily available and the setup is easy to navigate. You can watch Thor: Ragnarok one moment, a Nat Geo special the next, and then move onto binging a new show all in one place.
Consumers don’t like sifting through multiple layers to find what they’re looking for. While new streaming services such as DC Universe and Disney+ may seem like a good idea to wealthy business men looking to get wealthier, I don’t think consumers will be as excited about this trend. For them, it just means their favorite shows and movies are being removed from the sites they already pay for. They will have to pay for multiple streaming services in order to get the assortment of movies and shows they want. I can easily see this causing strife between consumers and streaming services. Personally, I am very upset that the new season of Young Justice is only available on DC Universe when I watched the first two seasons on Netflix.
As a member of Gen Z, I can assure you we find ways to watch what we want, even if it’s not through conventional channels. Whether on Youtube or another less than legal website, Gen Z would rather find their own way to get the content they desire then pay for something they don’t want. However, there is a point where the desire for good content overpowers pride. In order to appeal to consumers, these new services need to keep their prices down and their options open. Users are more likely to switch if they believe the transition will be easy and painless. It is clear the decision to make individual streaming services was based on a desire to make more money, so streaming services will need to work hard to prove that they care about the customer’s experience too.
Good luck to Netflix when you go toe to toe with Disney +, to new companies trying to find a niche, and to consumers who will have to navigate the sea of streaming services. Honestly good luck to everyone involved in this shift, you’ll need it!
I share her frustration. Sadly, this had been going on for some time now. I wrote this back in 2015. During our SXSW presentation, William, one of our speakers, made an excellent point about content and Gen Z:
If the experience of free is better than the experience of paid, then they won't be paying!
While content providers and cable companies do everything they can to generate additional revenue, they continue to make it more difficult for consumers. It's not enough any more to have a full cable subscription, now you also have to subscribe to individual channels to get certain content. Want to see any of the new Star Trek shows? CBS All Access. Impulse? Youtube Premium. Handmaidens Tale? Hulu. Well, you get the idea. Suddenly, I'm spending $100/month for these services and I don't have premium cable channels yet.
I've now started seeing people asking who will start bundling all of these channels back together again. For example, in this piece in FierceVideo, Barclays analyst Kannan Venkateshwar wrote:
In our opinion, however, ISPs that can create product bundles will be a lot more effective than those creating price bundles but the only company which has invested in this among ISPs is Comcast.
So, we're back to looking at who will bundle all of the streaming sites back together again. In a piece in Vox from March, wrote:
The streaming revolution, which promised to break down lots of barriers in the TV industry, is beginning to morph into something else. And what it’s morphing into looks a lot more like ... traditional television.
With Apple having music & TV bundles, BGR reports that they're now thinking about creating a super-bundle. From that report:
Apple has priced Apple TV+ aggressively on a standalone basis. It only costs about $5 a month, which is a testament both to the newness of the service and to the fact that there won’t be a lot of content available at the beginning — just a handful of shows, compared to the hundreds and hundreds of TV series and movies available on something like Netflix.What Apple seems to be working on with this new proposed bundle offers some interesting possibilities, such as an opportunity to include the company’s subscription news service Apple News+. Depending on where Apple prices such a mega-bundle, it might be less of an ask to encourage consumers to sign up for it than to try and convince those same consumers that they need another standalone news app or something like Apple TV+.
The real question for everyone involved - consumers, content providers, networks, etc. - is how many of these will the consumers want and pay for. How will we discover shows if I have to pay for a channel to see a single show. Will consumers pay for one month of a service and binge everything (like I've been thinking about with CBS All Access).
TV would've failed at the very start if I needed to pay differently for each channel. I don't think we'll see these established channels failing, but there's no doubt that in a few years, we'll be back to paying someone to bundle everything again and complaining about how much it all costs.
Posted by David Polinchock on 11/24/2019 at 11:18 AM in Customer Experience, David's Musings, Digital Natives, GenZ, Television | Permalink | Comments (0)
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As a Gen Z-er, I don’t usually think about what I’m doing or why I’m doing it. I don’t analyze my shopping pattern (there isn’t anything to analyze) or question how my friends and I will impact the economy as we get older. Since I’ve started speaking at conferences, that has started to change. This summer I went with my school on a service trip to the Blackfeet Reservation in Montana to help the Native Americans. We spent just over a week on the reservation doing everything from serving food, to painting, to laying sod for the upcoming Powwow. It was an amazing experience which I’m pretty sure has changed my life. I guess I’ll have to wait a few years to find out for sure. When I got back, my dad told me that was a typical Gen Z thing to do: Go for the experience rather than a material item or thing. I didn’t think much of it until later in the summer when I went to the Dolphin Research Center (DRC) in Grassy Key, Florida, yet another amazing experience I will never forget. While there, I thought more about what my dad had said and I thought about what my friends did with their summers. I realized that, at least with my circle of friends, our summers aren’t about just going to cool places, they are all experiences specific to the individual and their interests. One of my friends is shadowing a vet over the summer, another went to India and Africa to interact with children, one went to a Japanese immersion camp in Japan, and a bunch went to summer dance intensives. We use our summers to explore possibilities and find experiences that we can connect with.
I went to Montana to experience a different culture and gain insight about my country, and came out with a new respect for the Indian’s struggle and a new awareness of America’s past. I became friends with some of the people living on the reservation and learned a lot about their rich culture and the struggles they now face. I didn’t buy a single thing while I was on that trip because it wasn’t the material things or keepsakes that mattered to me, it was experience. While in Montana, I became closer with my classmates, and by the end of the trip I had at least 1 inside joke with every person. We met so many amazing people there, like Bob Tailfeathers, Francis Heavy Runner, and Tom Crawford. Tom had the greatest impact on our group because we spent the most time with him. He told us incredible stories from his past that stuck with each of us for different reasons. Even though he grew up in a different time and a very different world from the one our group of private school kids know, every person could find a connection to Tom’s story. On our last night in Montana, we got to share s’mores with Tom’s granddaughter after she and her friends were chased through the woods by coyotes! While these may not seem like the most important things, it was, in fact the whole reason behind our trip. The experience we were all looking for was a connection with a different culture and the creation of lasting bonds between people who seem to have nothing in common. Compared to that, any trinket or space-wasting thing we could buy seemed pointless.
Later this summer when I went to the Dolphin Research Center, it was once again for the experience. I worked throughout the year to earn enough money to pay to go to the week-long Teen Basic training program. While my parents could’ve paid for it, I wanted the experience of earning my own money to do something that I wanted to do. So, I did. I earned more than enough money and was able to go to camp where I had an amazing time. It was the first time I’d ever been to a camp where I didn’t know anyone, I had to fly there alone, and I wasn’t sure what I’d be able to eat (I’m an extremely picky eater). But, I went anyway because I wanted to experience what it would be like to work with marine mammals. I made friends, memorized the names and identifying features of 27 dolphins and 4 sea lions, and learned a ton about the world we live in. Each day we had 1 or 2 hour long seminars about dolphins, the eco-system, climate change, and how we can help save our planet. I’m pretty sure I learned more in that week than I did the entire year in chemistry class. It was easy to learn at camp because I wanted the experience, it wasn’t forced on me like school is. The only thing I bought at camp was a shirt, and that was actually another experience. I got a white shirt, chose two colors, and then had my shirt painted by one of the dolphins named Pax.
Both of my summer trips were created around the experience and had nothing to do with spending money on random things. From what I’ve seen, Gen Z is mostly buying things based on a connection they have with it, not just because they have money to spend. I haven’t done an official survey, but out of the teens I interact with and talk to, none of them are loyal to one brand. They go to whatever place they have the best experience. If the clothes are nice, but the experience isn’t great, kids won’t go back. Brands need to think about that when marketing to Gen Z. For example, while at dolphin camp we talked about the Adidas shoes that are made from recycled plastic found in the ocean. Everyone agreed that we would rather buy products with a backstory about helping the planet than random items that will eventually add to the planet’s pollution. Brands need to start thinking about this. What is the brand backstory and what is their future?
Adidas is a good example of a brand creating an experience around their products and other brands should follow suit. Gen Z has the world at their fingertips and won’t hesitate to change shopping patterns if a brand does not support their interests. With a few google searches we can find out whether or not a brand uses child labor, their pollution levels, and anything else we might be interested in. Brands need to consider their brand morality and the unique experiences that their brand gives if they want to keep Gen Z as a consumer. How can their products create experiences that transform me and the world around me? Yes, Adidas is still selling me a shoe, but the experience they created around that shoe gives me a reason to buy them over other sneaker brands, even if they cost more.
Today, we have many choices when we look to buy something. The right experience creates the reason for me to buy from a particular brand over the many other choices I have.
Posted by David Polinchock on 08/13/2017 at 01:33 PM in Current Affairs, Customer Experience, Digital Natives, GenZ, Retail News, Role of Experience | Permalink | Comments (0)
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So very proud of Sydney & William as they once again presented their Conversations with Digital Natives session for the NY Daily News during their recent Conversations event. Eric Hunter covered my role during this session and did a great job handling the many questions they received during the program. We understand that they had more questions at then even than at any other event they've presented! And Sydney & William handled it all! We're going to continue updating the content and we'll let you know when we're doing our next event.
Posted by David Polinchock on 01/18/2016 at 10:45 PM in Digital Natives, GenZ, SXSW | Permalink | Comments (0)
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Media Forum is an industry organization that will work purposefully and visibly to display advertising and ad media's role in wealth creation and build an attractive venue for networking and professional development with a focus on marketing and communication. Media Forum will contribute to skills development and knowledge sharing that gives each individual member dividends and benefits in the workplace and in their careers.
Posted by David Polinchock on 10/06/2015 at 04:27 PM in David Speaking, Digital Natives, GenZ, SXSW | Permalink | Comments (0)
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Posted by David Polinchock on 08/13/2015 at 10:33 AM in David Speaking, Digital Natives, Future of Advertising, GenZ, SXSW | Permalink | Comments (0)
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We want to add 2-3 people to expand the panel beyond Sydney & WIlliam, to get better geographic and demographic diversity. So if you know someone under 18 who would be a good addition to the panel, please let me know. They don't need to be tech geeks, we're looking to really understand how teens of all kinds are using tech.
Any new participants will need to be prepared to put in the prep time if we get picked and help us expand the survey to their friends. And, of course, they will need to join us in Austin next March for the session! If you know anyone, please email me with why they would make a great addition to our team!
We would also love your input for additional topics to cover during the session. If you'd like to see what we covered in 2015, you can click here to download the full presentation or go to here to see a quick overview of what they talked about. What topics would be important to cover? What are the trends you'd like them to discuss? Please feel free to leave a comment here or again, email me with any ideas.
We got a really great response to our session this year and want to make our 2016 even better. We appreciate your help and thoughts and hopefully we'll see you in Austin again next year!
Posted by David Polinchock on 06/29/2015 at 02:48 PM in David Speaking, Digital Natives, Future of Advertising, GenZ | Permalink | Comments (0)
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And let's talk about premium channels. Sure, I really like the original shows that many of the premium channels carry, but tonight's (it's a Monday night) line up of movies is so weak, it should be embarrassing to their programming staff. With all of the movies that have been made, how is it that there's a Harry Potter movie from 2005; Platoon from 1986; 42 from 2013; Enemy of the State from 1998 (I do like this movie and it's actually still relevant); King Kong, Spartan, Men in Black. You get the picture.
And on-demand is just as frustrating. I admit that I'm in a minority on this, but commercials don't really bother me. However, networks haven't caught up to how we actually watch on demand. We binge watch, watching several episodes back-to-back, so we can create our own TV viewing timeline. So, I binge watched Brooklyn 99 and watching four episodes in a row, I saw the same three commercials at every commercial break for two hours. Two of them were in-house promo ads to get me to watch another show and the third was the ever popular Viagra commercial. So, I got the same three commercials for two hours and I couldn't even fast forward. Do TV execs actually know how people watch TV these days?
Think back to the start of the TV industry and imagine if you needed a different kind of TV set to watch each network. You could only watch certain shows on specific TV sets. How far would that industry have gone?
Now, my bill for all of my Comcast services is about $200/month, so it's not a cheap service any more. And I actually don't mind paying for it, really. But if you're going to charge me to watch content, then I should be able to watch it however I want to.
During our SXSW presentation, William made an excellent point about content and Gen Z:
then they won't be paying!
Notice, he didn't say they wouldn't pay for content. Just that when they paid for it, it had to be a better experience than what they can put together themselves. I get the whole business of TV and I do understand where many of their challenges come from. But it has to get easier than it is today if it's going to thrive as an industry. Content needs to be completely portable based on the consumers desires, not the industries. Look around TV folks, there's lots of industries you can review to see what happens when you don't give the consumers what they want.
The good news is that our small survey that we did for SXSW clearly showed that Gen Z likes content and that their desire to both snack and have full meals of content isn't on the decline. But their patience with how we deliver that content is on the decline and the industry really should be listening.
Posted by David Polinchock on 04/13/2015 at 11:32 PM in David's Musings, Digital Natives, Future of Advertising, GenZ, Television | Permalink | Comments (0)
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