Yes, once again, weather seems to be thwarting another trip that I've been looking forward to for months. I get it. There's a hurricane. It's messing everything up and it's not anyone's fault. But Delta, there are things that are your fault and that you need to change:
- They were announcing that NYC was going to be shut down by lunch time and yet when we called in the afternoon to change my flight, we were told that you couldn't do anything until my flight had been cancelled. Did you think that the hurricane was just going to go away and everything would be OK? Were you not sure that you would still be flying planes out of JFK when NYC starting to evacuate the city and impose a curfew for tomorrow night? So, thanks to the delay of having to wait for the flight to actually be cancelled, I'm now on hold for an hour+ with little chance that I will now be able to make my conference on Tuesday.
- If I tell you that I want to speak to a representative, stop asking me questions and connect me with a representative. Stop asking me a "few more questions to help serve me better." When I've asked for a representative, what would help me better is actually connecting me with a representative.
- You direct me to your website where I'll be able to make changes to my flight, but when I get there, it doesn't work at all. And yes, I've sent several messages to @deltaassist and aside from one response asking me for flight info, I haven't heard anything in over 2 hours.